My XBox 360 went Red Ring of Death. I then discovered that the Windows Live ID associated with it was no longer valid. Near as I can tell, what happened is that my Windows Live ID went dormant, and was then deleted, because I never, ever log in to Windows Live. Unfortunately, when the console came back, it refused to let me into my profile, since it was a new machine (they completely replaced the defective one), and it wanted the email and password. Which didn't exist anymore. I've been on the phone 4 times with Microsoft trying to remedy this, but they refuse to verify my identity. My name, address, phone number, etc. presumably match, but the "secret question" doesn't, despite, being something I do know, and neither did matching last 4 digits of the only credit card I've used with the account. I've gone round and round with them, and they claim there is nothing they can do. From a purely common sense point of view it's easy to verify; my Gamertag was my actual name, and I'm in the Boston phone book. However, common sense does not apply at Microsoft. I thought: what happens when someone has their account stolen? After all, once someone has your account information, they can change the Windows Live ID, password, and secret question. So I searched on that, and mostly I got stories about about how people never, ever got their accounts back. So, I'm out my Gold account, 800 points ($10), and 4 games that I purchased from the Live marketplace, which it now treats as demos. And, oh, all my saved games. Including my Mass Effect save games, so no carrying that over to ME3 when I get around to it. And my name.